Shipping Information
Everything you need to know about how and when your Sorina order arrives.
Order processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00pm ET or on weekends and holidays will begin processing the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.
Shipping rates & delivery times
We offer the following shipping options for orders within the United States:
- Standard Shipping — FREE. Estimated delivery 5–7 business days after processing.
- Expedited Shipping — calculated at checkout. Estimated delivery 2–3 business days after processing.
Order tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number. You can use it to follow your package from our warehouse to your door. Please allow up to 48 hours for tracking information to update after you receive it.
International shipping
At this time, we ship within the United States only, including Alaska, Hawaii, and U.S. territories. We're working to expand internationally — sign up for our newsletter to be notified when shipping becomes available in your region.
Shipping delays
While we do everything we can to ship your order on time, delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, weather, high-volume periods, or events beyond our control. If your order is significantly delayed, please reach out and we'll help track it down.
Incorrect address & failed delivery
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address or failed delivery, we'll contact you to arrange reshipment (additional shipping charges may apply).
Damaged or lost packages
If your order arrives damaged, or if your tracking shows delivered but you haven't received it, contact us at support@trysorina.com within 14 days and we'll make it right with a replacement or refund.
Questions?
For any questions about shipping, reach our team at support@trysorina.com or visit our Contact page. Customer service is available Monday to Friday, 9:00am–5:00pm ET.